Product Support Specialist-Ireland

📋 Description

• Be the primary customer contact for technical support requests.
• Provide initial partner support and communicate resolutions to customers.
• Guide customers through problem-solving steps and assist with issues.
• Escalate incidents when needed and follow up to resolution.
• Deliver excellent customer service and exceed expectations.
• Contribute to improving internal and customer-facing documentation.

🎯 Requirements

• Strong collaboration and adaptability in a high-growth environment.
• Disciplined, systematic problem-solving approach.
• Experience supporting Windows OS and troubleshooting related issues.
• Experience with macOS troubleshooting; Terminal/Bash knowledge is a plus.
• Familiarity with ProcMon and Process Explorer is a plus.
• Experience configuring antivirus products and their interactions with software.

🎁 Benefits

• 100% remote work environment.
• Home office reimbursement and monthly digital stipend.
• Generous leave entitlements and pension.
• Access to coaching and professional growth resources.