Onboarding Specialist II

📋 Description

• Facilitate onboarding deployment for new customers and products.
• Host end-user and admin training sessions for customers.
• Provide walkthroughs and train customers on implementation and portal setup.
• Deliver onboarding in a timely manner by analyzing needs and collaborating with others.
• Drive customers to implement best practices.
• Clearly communicate product configuration setup requirements with customers.

🎯 Requirements

• 2-3 years in Customer Onboarding, Software Implementation, or Account Management.
• At least 1 year configuring, updating, and supporting VOIP solutions.
• Strong English communication and customer service orientation.
• Ability to work independently with minimal supervision.
• Organized, detail-oriented, self-motivated.
• Experience with chat and handling multiple windows is a plus.

🎁 Benefits

• Be at the center of the AI transformation in business communications.
• Build and ship agentic AI products that redefine operations.
• Join a team where AI amplifies every employee’s impact.
• Competitive salary, comprehensive benefits, and growth opportunities.