Senior Customer Success Manager

📋 Description

• Own relationships with Axon’s large customers to build long-term, strategic partnerships.
• Collaborate with cross-functional teams to influence product roadmaps and projects based on
• Wear multiple hats from project management to product expert and consultant to improve customer

🎯 Requirements

• Bachelor’s degree or equivalent work experience
• Spanish/English bi-lingual
• 5+ years in a customer-facing role with 3+ years at enterprise level
• Strong project management with ability to track multiple requests and strategic plans
• Proven experience leading process improvements in large organizations
• Experience tracking product adoption and customer engagement via data tools

🎁 Benefits

• Opportunities to influence adoption metrics and ROI outcomes
• Training and webinars with marketing and training teams
• Collaborative, mission-driven work environment