Enterprise Customer Success Manager

📋 Description

• Manage the customer lifecycle from implementation to renewal.
• Drive 90%+ gross retention and advocacy for EverTrue.
• Delight customers with best-in-class service and measurable success.
• Collaborate with Sales to identify cross-sell opportunities.
• Conduct regular account reviews with leadership to show outcomes.
• Provide feedback to Product from customer insights.

🎯 Requirements

• 5+ years in customer success, sales, or account mgmt.
• Excellent verbal and written communication.
• Experience with education or non-profit markets.
• Strong relationship-building across organizational levels.
• Comfort presenting to executives and supporting renewals.
• Ability to navigate ambiguity and work in a startup pace.

🎁 Benefits

• Remote-first environment for flexible work.
• Generous paid time off throughout the year.
• Investment in professional growth and development.
• Opportunities to connect with colleagues in-person and virtually.
• Chance to contribute to non-profits and education institutions you care about.