Customer Support Representative, Tier 1

📋 Description

• Own escalated customer interactions and collaborate with Engineering to resolve complex issues.
• Work with the CX org to deliver excellent technical assistance and improve support processes.
• Contribute to knowledge base articles and troubleshooting resources for the team.
• Document reported issues and workflows; help reproduce and verify fixes.
• Coordinate across Email, Internal channels, and Video Meetings to manage cases.
• Provide coaching to the Support Development team and share product insights.

🎯 Requirements

• A minimum of 6 years in Customer Support (technical background preferred).
• Ability to troubleshoot complex technical issues and escalate bugs.
• Strong written and spoken communication; tailor style to technical audiences.
• Experience managing multiple cases across channels (Email, internal tools, meetings).
• Willingness to learn the product, teach others, and contribute to process improvements.
• Fluent in Japanese and English.

🎁 Benefits

• Competitive salary and comprehensive benefits.
• Opportunities for growth within a product-focused support team.
• Work at the center of AI-enabled customer experiences.