Customer Success Manager- SMB

📋 Description

• Build relationships with assigned customers and delight them with a positive attitude.
• Help customers leverage Pearl’s tools and find value in services.
• Educate customers on Pearl’s provider-focused product offerings.
• Perform basic to intermediate troubleshooting for Pearl products.
• Maintain and expand technical product knowledge to stay proficient.
• Collaborate with Sales, Support, Billing, and other teams to ensure a great customer experience and

🎯 Requirements

• 2-3 years customer success or solutions consulting experience
• 2+ years experience with dental practices
• Ability to read 2D dental radiography
• Ability to work in a fast-paced environment
• Ability to multi-task and manage multiple tasks
• Excellent written and verbal communication

🎁 Benefits

• Competitive compensation and benefits
• Professional development and training opportunities
• Flexible, uncapped PTO
• Remote work