Customer Onboarding Manager

📋 Description

• Lead end-to-end onboarding for medium/high-value hospitality clients across multi-property groups.
• Coordinate implementations across properties, teams, and stakeholders.
• Design, deliver, and improve training via webcasts, videos, online classes, and other formats.
• Provide proactive consultation to improve adoption and long-term value.
• Coordinate ad hoc training sessions tailored to customer needs and expertise.
• Manage onboarding projects: track actions, follow up, identify risks, escalate issues.

🎯 Requirements

• Proven experience in customer onboarding, implementation, training, or similar client-facing role
• Strong project management: coordinate complex initiatives, prioritize, escalate appropriately.
• Excellent communication/presentation skills; comfortable with in-person and virtual sessions.
• Genuine interest in technology and how software impacts hospitality operations.
• Experience developing or delivering structured training; adapt content for different audiences.
• Strong customer-facing judgment and relationship-building; manage complex stakeholders.

🎁 Benefits

• Salary: $82,000–$96,000 USD.
• Unlimited paid holiday.
• Company share program participation.
• Paid parental leave (up to 6 months for primary caregivers; 2 months for secondary after one year).
• Annual learning and development budget (€300) with growth opportunities.
• Monthly EDGE time for development.