Customer Service Representatives - Emergency (Virginia State Residents)

📋 Description

• Deliver customer care via phone, email, chat, and correspondence.
• Handle various customer service calls (service requests, billing questions, energy advice).
• Address calls about power outages and emergencies; active listening to provide resolutions.
• Educate customers on suppliers and energy choice programs.

🎯 Requirements

• Excellent verbal and written communication skills
• Full time availability
• Problem solving and goal orientation
• Familiar with Microsoft Office
• Experience in customer service with strong multi-tasking
• High school diploma or equivalent

🎁 Benefits

• Medical, dental, and vision benefits
• Paid training and PTO
• Advancement opportunities and recognition programs
• Employee discounts
• EAP & Health and Wellness programs