Customer Service Representative

📋 Description

• Provide day-to-day support to customers across phone, ticketing, live chat, and video interactions.
• Handle inbound inquiries and conduct outbound follow-ups to maintain engagement.
• Maintain a healthy customer pipeline through proactive follow-up.
• Use Zendesk for ticket management and CallTools for outbound calling.
• Support customers via live chat and Zoom as needed.
• Communicate professionally across all channels to ensure a positive experience.

🎯 Requirements

• 1–2 years in customer service or a similar role.
• Experience handling inbound and outbound calls.
• Experience with Zendesk is preferred; CallTools experience is preferred.
• Strong verbal and written communication skills.
• Comfort with remote work and basic business software (CRM, Google Workspace).