North AmericaFull TimeCustomer Support
Remotely
communicationdata analysisproject managementtraining
Job Description
📋 Description
- Remote role focused on Axon Justice customers (Prosecutor/Public Defender offices) on the West Coast
- Owns relationships, understands client workflows, and drives adoption of Axon products
- Partner with cross-functional teams to influence product roadmaps and projects
- Provide best practices, onboard and train customers, and ensure efficiency in daily workflows
- Communicate milestones and updates to senior leadership regularly
- Identify growth opportunities with Sales within accounts
🎯 Requirements
- Experience in Justice/Legal sector with knowledge of discovery, digital evidence, case management
- Proven justice stakeholder engagement with DAs/PDs and IT
- Strong project management and organizational skills
- Track record of leading process improvements and driving product adoption
- Excellent communication and presentation skills
- Bachelor’s degree or equivalent work experience
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary PTO and paid parental leave
- Medical, Dental, Vision plans
- Fitness programs and mental wellness support
- Learning & Development programs and ERGs
- Office snacks
