Customer Success Manager, Retail - Dedicated

📋 Description

• Align with cross-functional teams to pursue revenue growth opportunities.
• Drive customer success across the journey and maximize product adoption.
• Build relationships and advocacy to boost referrals and retention.
• Retain and grow SaaS revenue via consultative engagements and tailored product recommendations.
• Facilitate activation and adoption across Toast product suite; analyze usage and provide trainings.
• Demonstrate Toast modules and navigate partner landscape to support customers.

🎯 Requirements

• Must be located in EST or CST timezone.
• 2+ years of Account Management, Sales or equivalent experience.
• Ability to work independently in a changing environment.
• High technical aptitude enabling quick learning of concepts.
• Proven track record of meeting/exceeding goals.
• Excellent communication, organizational and influencing skills.

🎁 Benefits

• Competitive compensation and benefits.
• Hybrid work model with regional in-office expectations.
• Geographic pay zone information and programs.
• Access to Toast benefits and programs via the company site.