Senior Customer Success Manager

📋 Description

• Serve as the primary point of contact and strategic advisor for assigned strategic CPG, Retailer
• Proactively identify customer needs and drive effective communication through cross-functional
• Manage business reviews, customer success plans, strategic executive conversations, and

🎯 Requirements

• 5-10 years of proven customer success experience. This role focuses on growth, development, and
• Ability to manage the customer lifecycle to proactively encourage ongoing customer satisfaction
• Experience working with or for Retailers or Consumer Packaged Goods (CPG) companies preferred.
• Excellent communication, teamwork mentality, and interpersonal skills; work with Customer Success
• Skilled at building relationships with key decision makers within customer accounts.
• Ability to thrive in a hyper-growth, fast-moving environment.

🎁 Benefits

• Hybrid work options for work-life balance.
• Paid time to volunteer and charitable donations matched.
• Semi-annual company-wide employee surveys to shape programs, perks, and culture.