Customer Support Representative

📋 Description

• Act as the first point of contact for external customers, receiving, documenting, and managing
• Respond promptly and professionally to customer inquiries through phone, email, live chat, and
• Diagnose and troubleshoot customer issues related to fraud detection, risk-based authentication
• Resolve straightforward customer requests independently while accurately escalating complex or
• Support internal and external licensing requests, ensuring requests are handled accurately and in
• Work across multiple databases and standard web architectures to gather information, investigate

🎯 Requirements

• Bachelor’s degree in a technical discipline such as Engineering, Computer Science, Information
• Previous experience in customer support, preferably within a technical, software, cybersecurity
• Excellent written and verbal communication skills, with the ability to explain technical concepts
• Strong analytical and problem-solving abilities, with a structured approach to diagnosing and
• Customer-focused and professional approach, with a polite, supportive demeanor and a strong
• Ability to manage multiple customer requests, prioritize workloads effectively, make timely

🎁 Benefits

• Full-time, fully remote position based in India.
• Opportunity to work in a technical customer support environment focused on fraud prevention
• Exposure to complex technologies including databases, networking, APIs, web architectures
• Opportunities to collaborate with engineering, product development, sales, and other global teams.
• Strong learning and development opportunities for an entry-level technical professional.
• Collaborative environment that values adaptability, ownership, continuous learning, and teamwork.