Support Operator South America (m/f/x)

📋 Description

• Collaborate with esports tournament organizers to ensure events and content are correctly
• Monitor live esports data feeds to verify accuracy, integrity, continuity, and timely delivery to
• Identify and resolve real-time data discrepancies, delays, configuration problems, and feed-related
• Communicate with customers and partners via email, Slack, Discord, Telegram, and Microsoft Teams to
• Provide responsive, customer-focused support before, during, and after esports tournaments.
• Identify, document, and track data-quality issues, defects, and process problems to ensure

🎯 Requirements

• Previous experience in a customer-facing support, technical support, operations, or similar role.
• Strong customer-first mindset; remains calm, helpful, and solution-oriented under time pressure.
• Genuine interest in competitive esports; familiarity with Counter-Strike 2, Valorant, Dota 2, or
• Understanding of esports tournament structures, formats, rules, and workflows.
• Excellent written and spoken English; additional languages are a plus.
• Experience using Slack, Google Workspace, Discord, and Microsoft Teams.

🎁 Benefits

• Flexible remote work conditions.
• Mental health support and access to counseling.
• Generous vacation allowance of 28+ days per year.
• Company and team events.
• Opportunities for travel with travel insurance.
• Training, self-development, and professional development budget.