Customer Service Representative (Remote AZ)

📋 Description

• Handle daily customer interactions and back office tasks per SOPs.
• Work with members, brokers, providers, and Oscar vendors across channels.
• Manage an assigned caseload while maintaining quality, productivity, and service.
• Collaborate with partners and escalate issues as needed for timely resolution.
• Support process improvements and ensure PHI compliance and applicable laws.

🎯 Requirements

• 1+ years in high-volume or customer-focused settings.
• 6+ months of healthcare experience.
• High school diploma or GED.

🎁 Benefits

• Employee benefits and monthly vacation accrual of 15 days/year.
• Full-time benefits: medical, dental, vision, 401(k), life & disability.
• Paid holidays, paid sick time, parental leave, wellness time.