Customer Service and Support Associate

📋 Description

• Serve as a primary contact for non-technical customer requests via email, phone, chat, and tickets.
• Handle billing questions, account changes, contracts, and training coordination.
• Own cases from intake to resolution with timely follow-up.
• Research questions and provide empathetic, clear responses.
• Manage a case queue with SLAs and quality targets.
• Document interactions in CRM and support platforms.

🎯 Requirements

• 2+ years in Customer Support or similar customer-facing role.
• Experience in high-volume support with defined SLAs.
• Strong written and verbal communication.
• Ability to manage multiple priorities with accuracy.
• Problem-solving skills to independently resolve inquiries.
• Familiarity with CRM/ticketing platforms.

🎁 Benefits

• Remote work anywhere in the United States, flexible by location.
• Pay: $18–$20 USD per hour (varies by location/experience).
• Health and wellness benefits from day one.
• 401(k) with employer match and vesting.
• Flexible time off and Employee Stock Purchase Program.