Originations Backend (HOI Specialist)

📋 Description

• Respond to customer queries in a timely & effective manner via ZenDesk or other customer
• Document & logging issues (as well as customer compliments & complaints)
• Working with customers to help them go through our application flow when required
• Tracking customer experiences across online & offline channels using logs, dashboards, and CRM

🎯 Requirements

• At least 2 years of experience under a US Loan or Mortgage account handling various document review
• Experienced in customer-facing roles in a loan or mortgage account
• Superb communication, collaboration, and problem-solving skills
• Proficiency, speed, and accuracy in written communication
• Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between)
• Must be from the Philippines