Sr. Manager, Commercial Customer Success

📋 Description

• Lead a team of Customer Success Managers focused on commercial customers.
• Hire, mentor, coach, and develop high-performing CS teams.
• Shape CS methodology across onboarding, adoption, value realization, retention, and risk management.
• Coach on portfolio prioritization, success planning, risk identification, and expansion
• Develop onboarding and enablement programs to strengthen product expertise and career progression.
• Collaborate with Sales, Product, Marketing, Revenue Operations, and Account Management.

🎯 Requirements

• Proven track record in Customer Success or Account Management with leadership experience.
• Experience managing complex commercial customers with multi-stakeholder buying.
• Strong people leadership: coaching, performance management, onboarding, enablement.
• Experience managing executive relationships and handling escalations.
• Ability to define and execute CS strategies covering adoption, health, retention, risk, value
• Analytical, data-driven decision-making and strong communication across audiences.

🎁 Benefits

• Industry-competitive salary and equity opportunities.
• Comprehensive medical, dental, and vision coverage with premiums covered.
• 16 weeks of paid parental leave for all new parents.
• Health and wellness stipend.
• Remote workspace, internet, and cellphone stipends.
• Commuter benefits for SF and NYC offices.