Specialist - Customer Success (ASEAN)

📋 Description

• The Customer Success team proactively engages with customers to provide strategic and tactical
• Act as a strategic trusted advisor to a diverse portfolio of Mid-Market and Enterprise clients.
• Prevent churn and drive expansion opportunities by uncovering inefficiencies and recommending
• Standardize best practices within the team and cross-functionally to improve the overall customer
• Customer Engagement: Engage proactively with customers using the established segment-based
• Use-Case Mapping: Understand and document customer business flows (especially for large/Enterprise

🎯 Requirements

• Communication: Exceptional written and verbal presentation/communication skills (Essential).
• Consultative Mindset: Proven track record of establishing yourself as a strategic trusted advisor
• Ownership: A self-starter who can independently own ongoing customer success for both large and
• Reporting: Ability to track, report, and share client health status at timely, pre-defined