Tech Support (Fluent in English  Spanish)

📋 Description

• The Core Support Technician is the first line of contact for customer support, resolving a wide
• Provide excellent customer service and troubleshooting for KnowBe4 products.
• Ensure timely resolution of support tickets and collaboration with internal teams.

🎯 Requirements

• Familiarity with IT Security concepts
• Minimum 1 year experience in a related role
• Two-year degree preferred
• Familiarity with firewall and email protocols preferred
• Strong verbal and written communication
• Highly organized with good time management

🎁 Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption and tuition/reimbursement programs
• Certification reimbursement and bonuses for certification completion
• Details for benefits per office location at www.knowbe4.com/careers/benefits