Senior Data Scientist, Workforce Management Analytics

📋 Description

• Senior Data Scientist focusing on Workforce Management (WFM) analytics.
• Solve business problems by modeling, experimentation, and providing data-driven insights for
• Influence decision-making and drive action from frontline teams through actionable analytics.
• Work with the Support Analytics team to optimize customer, merchant, and courier support experience.
• Collaborate with Data Science and Analytics Engineering professionals to improve WFM data pipelines
• Optimize resource allocation, capacity planning, and KPI dashboards.

🎯 Requirements

• 5+ years in data science or analytics roles.
• Experience building forecasting models and time-series analysis (Prophet, SARIMA, Holt-Winters or
• Cost analysis and what-if scenario analysis experience.
• Deep knowledge of Python or R for statistical analysis.
• Proficiency in SQL for large datasets.
• Strong ability to influence senior stakeholders; ML forecasting and ML platform experience are

🎁 Benefits

• Hybrid work model with options for office, remote, or Berlin-based work arrangement.
• Challenging analytics environment handling real-time geolocational and temporal data.
• Culture emphasizing ownership, growth, and collaboration within a global team.