North AmericaFull TimeCustomer Support
Remotely
crmsalesforceaillmschurnzero
Also available on
Job Description
📋 Description
- Own 45–55 mid-market accounts; drive adoption, retention, growth.
- Bridge product value to business impact for executives.
- Lead renewal and expansion discussions with Sales, Legal, and leadership.
- Present forecasts and trends to leadership; inform strategy.
- Build multi-threaded relationships across admins to CFOs.
- Integrate AI to automate tasks and monitor health metrics.
🎯 Requirements
- 2–4 years in Customer Success, Account Mgmt, or similar SaaS role.
- Proven success managing high-volume, high-value portfolios.
- Strong commercial acumen; renewal negotiations and deal execution.
- Excellent communication; can engage admins to C-suite.
- Strategic, customer-centric mindset focused on long-term outcomes.
- Strong organization: forecasting and account planning.
🎁 Benefits
- (US-ONLY) Healthcare: medical, dental, vision for all FTEs; dependents coverage.
- Flexible time off; quarterly mental health days.
- Annual stipends for development and caretaking needs.
- Work anniversary bonuses; retirement 401(k) planning (US).
- Premium tools: latest Apple hardware.
- Inclusive ERGs supporting DEI goals.
