Customer Support & Sales Agent | E-commerce | Remote

📋 Description

• Deliver friendly and solution-oriented support via phone, chat, and email
• Conduct structured phone interviews with potential customers to assess needs and recommend products
• Drive upsells by identifying value-aligned opportunities
• Resolve customer issues with calmness, care, and follow-through
• Record feedback and flag trends to help the team improve our services
• Collaborate cross-functionally to ensure a smooth customer journey from start to finish

🎯 Requirements

• Fluent or near-native spoken English - clear, professional, and warm communication is a must
• Proven background in phone-based customer support and/or upselling
• Strong emotional intelligence, active listening, and the ability to build trust quickly
• Comfortable working independently and managing a steady daily workload
• Reliable computer and high-speed internet connection
• Previous remote work experience is a plus

🎁 Benefits

• Full flexibility with your schedule in a fully remote setting
• Complimentary gym memberships and company-sponsored outdoor adventures
• A personal development budget for growth
• Generous paid time off, including parental leave and vacation days
• Budget for home office setup
• Strong company culture and a network of supportive colleagues