Customer Success Manager

📋 Description

• Manage customer success engagements for UK remote clients.
• Drive adoption of Billtrust AI-powered fintech solutions.
• Collaborate with product, sales, and support to ensure outcomes.
• Monitor health signals and renewals to maximize satisfaction.
• Communicate value and ROI to customers with clear, actionable insights.

🎯 Requirements

• Experience in customer success or client relations.
• Strong communication and cross-functional collaboration.
• Ability to leverage data to inform decisions and actions.
• Familiarity with AI-enabled fintech platforms is a plus.
• Customer-centric mindset with ownership mindset.

🎁 Benefits

• Comprehensive health coverage
• Competitive retirement benefits
• Generous PTO and parental leave
• Flexible work options
• Investment in professional development