Customer Support Specialist

📋 Description

• Provide phone, email, and text-based support to Roadie customers, partners, users, and other
• Address all customer concerns politely, using active listening skills to understand and confirm the
• Balance efficiency and speed in addressing questions or issues with ensuring a high-quality
• Proactively monitor in-progress deliveries and take corrective action when necessary
• Develop and manage non-standard delivery situations with professionalism, empathy, and urgency
• Effectively use Salesforce and other internal tools to accurately log interactions and solve issues

🎯 Requirements

• 2+ year customer service experience, optimally with a technology or logistics company
• Strong written and verbal communication skills, with the ability to interact and connect with many
• Able to quickly and efficiently problem solve and troubleshoot
• Comfortable with a fast-paced environment and changing requirements
• Ability to receive and implement feedback to continuously improve quality of support provided to
• Proactive and able to comfortably navigate through uncertainty and ambiguity

🎁 Benefits

• Competitive total rewards package
• 100% company-paid health insurance for yourself
• 401(k) with company match
• Tuition & student loan repayment assistance
• Remote-first environment
• Generous PTO