Customer Service Team Leader

📋 Description

• Lead a team of customer service specialists to ensure smooth execution and delivery of customer
• Oversee integration of key business processes to deliver value-added products, services, and
• Measure and review the efficiency and effectiveness of customer service processes and identify
• Liaise with customers and suppliers to optimise satisfaction and maximise efficiency.
• Evaluate external customer satisfaction and define improvement activities based on results.
• Oversee daily operations in customer service and maintain clear communication with internal

🎯 Requirements

• Previous demonstrated experience in a similar role or managing a team.
• Excellent data analytics and computer literacy – proficient in Excel and preferably PowerBI, SAP
• Strong stakeholder management and relationship-building skills.
• Valid long-term AU work rights.

🎁 Benefits

• Competitive salary with contributions to your super and a bonus opportunity.
• Support, training, and an extensive onboarding program.
• Delicious coffee and tea on-site and quarterly free staff orders of your favourite brands.
• Career development opportunities and additional annual leave up to 10 days per year.
• Experienced and enthusiastic team.