Customer Experience Specialist

📋 Description

• Provide high-quality support across channels
• Act as brand ambassador and trusted advisor
• Help users unlock full value of Xero
• Deliver best-in-class customer experience
• Proactively reach out to customers with clarity
• Navigate queries quickly and efficiently

🎯 Requirements

• Experience in a service environment with targets
• Clear, concise, authentic communication
• Confidence to make outbound calls
• Growth mindset and willingness to learn
• Team player with trustworthy relationships
• IT tools: MS Office or Google Suite

🎁 Benefits