Senior Customer Strategy & Operations Manager
MixpanelRemotely
Listed on 2 job boards, which is a stronger signal than one board alone.
sqlcustomer successforecastingaibusiness & managementchurnnrrgrrhealth scoring
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Job Description
📋 Description
- Strategic advisor to VP of Global Customer Success; own post-sales insights and scale the
- Own how we understand, retain, and grow the customer base; diagnose drivers of upsell and churn.
- Design systems that turn signals into action, including AI-powered tooling.
🎯 Requirements
- 5+ years in Revenue Strategy, Sales Strategy, CS Operations, or Business Operations at high-growth
- Direct experience supporting a CS/Post-Sales organization; work with CS leadership on
- Hands-on CS platform experience; health scoring, playbooks, lifecycle workflows.
- Strong SQL skills, ability to build models, and work with operational data.
- Enterprise product experience; strong analytical instincts and commercial judgment.
- Exceptional communication; translate data to exec-level recommendations quickly.
🎁 Benefits
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Vacation + Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- 401(K) + Wellness Benefit
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