Senior Customer Success Specialist (German and Turkish speaking)

📋 Description

• Lead engagement sessions that connect customer goals to measurable value and improved learning
• Use customer insights, analytics, and usage patterns to surface risks, highlight opportunities, and
• Partner with Sales, Renewals, Support, and other teams to resolve issues, strengthen customer
• Manage and prioritize your queue of CTAs, tickets, and assignments with accuracy, speed, and
• Translate customer feedback into insights for Product and internal teams to support improvements
• Help refine and expand the pooled model by testing new processes, sharing observations, and

🎯 Requirements

• Fluent German and Turkish language skills
• 1+ years of experience in customer success, account management, sales, or another customer-facing
• Demonstrated ability to think critically, solve problems in ambiguous situations, and guide
• Strong analytical and data-driven mindset with experience using metrics to identify trends, risks
• Comfort with CRM and customer success platforms (e.g., Salesforce, Gainsight, Zendesk).
• Excellent written and verbal communication skills with the ability to adjust your style across

🎁 Benefits

• Access to Udemy courses, a monthly UDay, and a budget to invest in personal growth.
• AI-enabled work environment to learn and apply AI in practical ways.
• Ownership mindset and collaborative culture where you’ll contribute to scalable processes and