Customer Success Manager, Scaled Accounts

📋 Description

• Manage Japan-based customers with time-bound, 1:1 and scaled engagements.
• Drive adoption, retention, and satisfaction through scalable strategies.
• Partner with Sales, Renewals, Support, and Finance to address risks and opportunities.
• Represent Japanese customers and share insights with Product and leaders.

🎯 Requirements

• 3+ years in Account Management or Customer Success.
• Customer-centric with strong communication to execs and teams.
• Native or professional Japanese; business-level English.
• Curiosity about AI tools and learning to boost productivity.
• Self-motivated, action-oriented, and able to thrive in fast pace.

🎁 Benefits

• Office-centric hybrid in Tokyo with Tue/Thu in-office days.
• Remote options on non-office days where applicable.
• Inclusive culture and opportunities to grow with Asana.