Customer Support Enablement Specialist

📋 Description

• Lead New Hire Onboarding for Mexico City
• Design scalable onboarding and training programs for support agents
• Collaborate with GTM Support Enablement Manager
• Track ramp milestones and readiness metrics
• Facilitate in-person onboarding experiences
• Iterate training docs and resources with cross-functional teams

🎯 Requirements

• 6+ years in customer support, enablement, or training
• SaaS industry experience required
• Strong live in-person facilitation and instructional delivery
• Data-informed, results-driven program ownership
• Proficiency with enablement tools (LMS, Google Suite, Notion)
• Excellent cross-functional collaboration and stakeholder mgmt

🎁 Benefits

• Bilingual (Spanish and English) is a plus
• Experience with Salesforce, Maestro, Intercom is a bonus
• AI-native culture and growth-focused environment