Remote First Jobs
devopssenior
Job Description
- Serve as senior escalation point for complex customer and help desk issues, ensuring timely resolution
- Lead infrastructure monitoring and reporting on health, traffic, performance, vulnerabilities and trends to management
- Evaluate and optimize existing systems to improve efficiency, scalability, and reliability
- Design and document workflows, system diagrams, and operational processes for IT and business alignment
- Architect solutions that balance innovation with financial and resource constraints
- Plan and implement enterprise network security, including firewall management, VPN configuration, host security, file permissions, and system integrity
- Manage user lifecycle including provisioning, de-provisioning, and access control across systems
- Provide technical guidance to help desk, NOC and Engineering teams
- Lead onboarding and IT orientation for new employees, ensuring smooth integration into company systems
- Drive innovation by researching, testing, and implementing new technologies to keep the company competitive
- Quote and scope client hardware requirements and projects.
- Creatively problem solve within the bounds of available financial resources
- Degree in related field or equivalent applicable work experience
- 5+ years of progressive experience in network and systems administration, including help desk escalation and infrastructure support
- Experience with Firewalls: Sophos, Cisco Meraki, Fortinet, Unify
- Expert-level knowledge of Active Directory, Enterprise domain controllers, and group policy management, Microsoft Azure, DNS, Microsoft Integrations, Office 365, and hybrid cloud environments
- Deep understanding of network security, firewalls, VPNs, Routers, WAN/LAN, ACL, intrusion detection/prevention, and endpoint protection
- Extensive experience with enterprise-scale software deployments, patch management, and automation frameworks
- High proficiency in PC systems, enterprise applications, and IT management tools
- Excellent communication skills with the ability to translate technical issues into business impact for stakeholders
- Commitment to continuous learning and staying current with emerging technologies
Preferably with knowledge in the following tools:
- Microsoft 365: Admin Center, Exchange, Azure, Identity, etc.
- RMM : NinjaOne, n-central, Datto, etc.
- Backup: Cove Data Protect, Commvault, NinjaOne Backup
- Patching: Microsoft OS Patches, 3rd party Software Patch
- Network Monitoring: Auvik, ConnectSecure, Solarwinds
- AI tools: Base 44, Claude,
Advantageous Experience/Skills:
- SolArc experience
- Advanced PowerShell scripting skills with proven experience in automation
- Preferably with IT Certifications (Microsoft, Cisco etc.)
- Hospitality industry experience
