Client Retention Specialist (Remote)

📋 Description

• Educate Clients: Provide comprehensive information about the Beyond Finance financial hardship debt
• Empathize and Deescalate: Display empathy and active listening skills to understand and deescalate
• Navigate CRM System: Effectively use our Customer Relationship Management (CRM) system to quickly
• Analyze Financial Situation: Assess the client's current financial situation and determine the most
• Retain Clients: Collaborate with clients to develop customized solutions that align with their
• Achieve Retention Goals: Meet or exceed retention targets and earn commissions based on your

🎯 Requirements

• Required - Experience in Retention, Sales, or Collections
• High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
• Ability to work in a fast-paced environment and handle high call volumes
• Resilient and able to remain calm under pressure
• Demonstrated ability to negotiate and deescalate client issues effectively
• Tech saavy and proficiency with a Client Relationship Management system (CRM)

🎁 Benefits

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training