Customer Success Executive (Finnish-speaking)
ServiceNowHelsinkiFull TimeSales
Remotely
customer successaccount managementsaasaibusiness & management
Job Description
📋 Description
- Lead post-sales transformation and drive customer value with C-level executives
- Collaborate with Account Executives on integrated pre- and post-sales strategies
- Identify risks and develop strategies to ensure value realization
- Guide Customer Success to meet adoption, health, renewals, satisfaction, and expansion KPIs
- Foster alignment between customer insights and ServiceNow objectives
- Encourage innovation and continuous learning within the team
🎯 Requirements
- Enterprise SaaS transformation and strategic advisory experience
- AI integration experience for workflow optimization and data-driven insights
- Proven ability to engage senior executives and manage strategic accounts
- 15+ years in management consulting or related leadership roles
- Fluency in Finnish and English
- Strong cross-functional leadership and change management skills
🎁 Benefits
- Flexible work persona and distributed work options
- Opportunity to work with Fortune 1000-level customers
- Collaborative, high-impact environment
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