Customer Service Representative - German and English (Interim)

📋 Description

• Engage with buyers and sellers via chat, email, phone, and social channels.
• Resolve disputes and manage complaints promptly and fairly.
• Mediate between customers to reach win-win solutions.
• Collaborate with Sales, Experts, and other teams to improve CX.
• Maintain high service quality and accurate case documentation.

🎯 Requirements

• 1 to 4 years of direct experience in Customer Service or Content Moderation.
• Professional German and English speaking and writing; strong communication.
• Strong analytical and critical thinking skills.
• Ability to switch between channels (phone, email, chat) smoothly.
• Flexible to work 40 hours per week and in Lisbon office 2+ days/week.

🎁 Benefits

• Annual gross base salary €18,000-€23,000 depending on level and experience.
• Health Insurance from day 1 (including dental).
• Work From Home Allowance.
• Commuting between home and office covered by the company.
• Office in central Lisbon; hybrid working arrangement.