Clinical user experience analyst (BA2)

📋 Description

• Lead and support healthcare service improvement and transformation initiatives from planning
• Develop and maintain project charters, work plans, schedules, RAID logs, status reports, and other
• Assess and redesign IT and clinical service desk processes, including intake, triage, escalation
• Engage directly with clinicians and end users to understand workflows, usability challenges
• Facilitate workshops and collaborative sessions to define business requirements, user stories
• Conduct current-state and future-state process analysis to identify inefficiencies, pain points

🎯 Requirements

• Bachelor’s degree in Business, Healthcare, Information Technology, or a related field.
• At least 3 years of project management experience, including developing project charters
• At least 3 years of experience in IT or clinical Service Desk optimization, including intake
• ITIL Foundation certification at v3/v4 level or equivalent hands-on experience applying ITIL
• Demonstrated experience working directly with clinicians or end users to gather workflow
• Strong business analysis, process mapping, problem-solving, and user-centered design capabilities.

🎁 Benefits

• Contract opportunity supporting healthcare and clinical transformation initiatives.
• Remote working arrangement.
• Opportunity to work on projects that improve clinical workflows, service delivery, and digital user
• Exposure to healthcare operations, IT service management, clinical systems, and user-centered
• Collaborative environment involving clinicians, end users, technical teams, subject matter experts
• Opportunity to apply business analysis and project management expertise to meaningful healthcare