Client Services Specialist

📋 Description

• Manage inbound/outbound client calls and emails for questions and service needs.
• Use active listening to confirm and document client information.
• Be primary contact for assigned clients with courteous, responsive support.
• Build positive client relationships by understanding needs and expectations.
• Address routine inquiries; escalate complex issues when needed.
• Provide basic technical/product support and assist in problem resolution.

🎯 Requirements

• High school diploma or GED; associate/bachelor's preferred in biology/chemistry.
• 2-4 years in customer service; strong verbal/written communication.
• Time management, multi-tasking, and organizational skills.
• Ability to partner with management and lab teams.
• Excellent interpersonal and negotiation skills; proficient with Excel/Word/PowerPoint/Outlook.
• Experience working in Quality Systems and regulatory environments.

🎁 Benefits

• Compensation: $20-23 per hour.
• Schedule: Mon-Fri, 8:00 AM - 4:30 PM.
• Benefits: medical, dental, vision, life, disability, 401(k) with match, paid vacation/holidays.