Customer Service Representative - Romanian and English (Interim)

📋 Description

• Engage and delight buyers and sellers via chat, email, phone, and social media
• Resolve disputes and handle complaints promptly and fairly
• Mediating between seller and buyer to find win‑win solutions
• Collaborate with Sales, Experts, and other teams to improve CX
• Maintain accurate records of customer interactions
• Flexibly manage multichannel inquiries with empathy and clarity

🎯 Requirements

• 1 to 4 years of direct Customer Service or Content Moderation experience
• Professional Romanian and English language skills
• Strong verbal and written communication
• Analytical and critical thinking abilities
• Experience with Live Channels is a plus
• Willing to commute to Lisbon office and work in office at least 2 days/week

🎁 Benefits

• Annual Gross Base Salary: 18.000€ - 23.000€ depending on level and experience
• Health Insurance from day 1 (dental included)
• Work From Home Allowance
• Commuting covered between home and office
• Office in central Lisbon