Customer Service Representative - Mandarin and English (Interim)

📋 Description

• Manage queries via chat, email, phone, social media
• Meditate disputes between buyers and sellers to win–win
• Collaborate with Sales and Experts to improve CX
• 40 hours/week with two days in Lisbon office

🎯 Requirements

• 1–4 years in Customer Service or Content Moderation
• Professional Mandarin and English speaking/writing
• Strong analytical and critical thinking
• Experience with Live Channels is valued
• Ability to switch between channels quickly
• Team player with cross-department collaboration

🎁 Benefits

• Annual gross base salary 18,000€-23,000€
• Health insurance from day 1
• Work From Home Allowance
• Commuting between home and office covered
• Hybrid setup with two days in office