Product Solution Engineer

📋 Description

• Bridge gap between technical support, engineering, product, and customer-facing teams.
• Own complex technical escalations, investigate issues, identify root causes, and drive product
• Hands-on troubleshooting, documentation, knowledge sharing, and process optimization.
• Work directly with customers while enabling internal teams through training and insights.
• Collaborate across support, engineering, product, and customer success.
• Continuously improve how technical support is delivered.

🎯 Requirements

• Bachelor's degree in CS/IT/Engineering or equivalent experience
• 2–3 years in Technical/Product Support, Solutions Engineering, or similar
• Strong troubleshooting, debugging, root cause analysis
• Hands-on with APIs, REST, web tech, HTTP
• SQL and databases for technical investigation
• Experience with browser dev tools, Postman, logs, debugging tools

🎁 Benefits

• Remote-first with opportunity to work from India
• Exposure to global customers and cross-functional collaboration
• Opportunities to develop expertise in APIs, web tech, databases, debugging
• Professional growth through training and emerging tech
• Contribute to product quality and customer experience
• Collaborative environment that values ownership and innovation