Customer Service Agent - Travel

📋 Description

• Deliver exceptional customer experiences across all contact channels, aiming for first-contact
• Meet quality, productivity, and QA targets in line with business goals.
• Maintain expert knowledge of LE products, promotions, and services.
• Capture and manage customer interactions accurately and timely.
• Actively promote LE offerings to retain customers and grow business.
• Seek and act on customer feedback to enhance the LE experience.

🎯 Requirements

• High volume of calls experience.
• Flexible with shifts 7am–10pm, 7 days a week.
• Exceptional verbal and written communication, attention to detail.
• Passion for customer service and travel.
• Travel industry experience beneficial (customer support/bookings or front office).

🎁 Benefits

• Flexible hours 7am–10pm, 7 days a week.
• Competitive base $66k+super + up to $12k bonuses.
• Health and wellness program, onsite gym, meals five days a week.
• Fun, flexible work environment with social events.
• Staff travel discounts and birthday leave.