Customer Success Manager Sênior

📋 Description

• Manage and grow a portfolio of strategic Tier 1 and Key Account customers, acting as the primary
• Identify, develop, and close expansion opportunities through upselling and cross-selling
• Own key Customer Success commercial metrics, including Net MRR Expansion, MRR Expansion, retention
• Monitor customer health, product usage, engagement, and other indicators to identify churn risks
• Lead complex contract renewals, renegotiations, scope adjustments, and commercial discussions while
• Conduct high-level negotiations and manage challenging conversations with C-level executives

🎯 Requirements

• Solid experience in Account Management, Customer Success with a commercial focus, B2B sales, or a
• Proven experience managing strategic or enterprise B2B accounts, with a track record of revenue
• Strong knowledge of consultative B2B sales and negotiation methodologies such as SPIN Selling
• Demonstrated ability to negotiate with C-level executives, directors, IT leaders, operations
• Strong practical understanding of SaaS and Customer Success metrics, including Net MRR Expansion
• Ability to translate technical product capabilities into measurable financial and strategic value

🎁 Benefits

• Remote-first work model, providing flexibility to work from anywhere in Brazil.
• Meal and food allowance through iFood Benefícios.
• iFood Club membership with no monthly fee.
• Health insurance options through SulAmérica and Unimed.
• Dental insurance options through SulAmérica and Bradesco Odonto.
• Life insurance.