Customer Transformation Specialist

📋 Description

• Help customers improve buying, selling, inventory and workflows.
• Lead discovery conversations to surface needs and priorities.
• Guide behavioral and process changes for value from digital solutions.
• Provide consultative advice on capabilities, workarounds, and limitations.
• Use customer context to aid growth teams in conversations.
• Collaborate with cross-functional teams to drive measurable adoption.

🎯 Requirements

• Experience in Customer Success, Account Management or related role.
• Strong engagement skills and ability to lead discovery.
• Excellent listening/communication and link changes to outcomes.
• Ability to handle objections and improve engagement approaches.
• Great organization, prioritization and teamwork.
• Fluent English; floriculture experience a plus.

🎁 Benefits

• Full-time opportunity in fast-growing international org.
• Flexible and remote working environment.
• Independent, ownership-driven role.
• Work with diverse teams across Americas and Europe.
• Learning and development opportunities; certs supported.
• Competitive salary; indefinite contract.