Customer Support Specialist, Call Center | Hiring Now | Onsite- Pittsburgh

📋 Description

• Front-line patient experience support through enrollment and prescription fulfillment
• Guide patients via phone, email, and chat; resolve barriers related to insurance or affordability
• Coordinate between patients, providers, and insurers to resolve issues
• Assist with insurance verification and benefits coordination
• Support pharmaceutical program requirements; triage clinical questions to pharmacists or teams
• Document interactions and insights for seamless patient experiences

🎯 Requirements

• High school diploma or GED required; Associate’s/Bachelor’s a plus
• Customer service experience in retail, call center, or other environments is a plus
• Strong written and verbal communication
• Comfort with technology and learning new systems quickly
• Problem-solving skills and attention to detail
• Ability to manage multiple priorities in a fast-paced setting

🎁 Benefits

• Health, Dental & Vision – multiple plan options from day 1
• Well-being Support – EAP with counseling and more
• Vacation – up to 80 hours in year one
• Paid Sick Time – 40 hours per year
• Holidays – 9 paid holidays + 2 floating holidays
• Parental Leave – 12 weeks paid (birthing) / 4 weeks paid (non-birthing)