Job Description
Caring Family Advisor
The Company and Our Mission:
Caring, a business unit of SilverAssist, is a leading online resource for seniors and their loved ones seeking information and access to senior living and care. We use innovative technology to empower people to navigate the complex realities of aging.
Families come to Caring during some of the most important and emotional moments of their lives. Our Family Advisors are at the heart of that journey, serving as trusted partners who listen, understand each family's unique needs, and help them confidently find the right senior living and care options.
This is a work-from-home opportunity.
As a Caring Family Advisor, you can expect:
Sales Process:
- Hold space and conduct deeply connected discovery conversations that not only help uncover the needs of the care recipient but also help the care seeker or family navigate this decision.
- Guide families through the search process, providing strong post-referral follow-up, with emphasis on the value of partnering with Caring.
- Walk alongside families by proactively managing all leads in your pipeline.
- Understand partner community offerings within our database, resident requirements, and the unique benefits of senior living options to accurately match care recipient needs to a community.
- Leveraging the NEPQ conversation framework, use active listening and attention to verbal cues to uncover pain points.
- Engage in effective probing and ask insightful questions to provide targeted solutions.
Meeting Sales Performance Expectations:
- Maintain consistent performance metrics based on predefined benchmarks.
- Consistently meet and exceed sales goals.
- Balance adding new volume to the pipeline while converting existing pipeline
- Accurately manage the lead pipeline within the CRM.
Ideal Family Advisors will have:
- Strong attention to detail and exceptional organizational skills.
- Comfort level in following communication guidelines on the phone.
- Ability to thrive in a team-oriented, collaborative environment that is closely structured.
- Excellent communication skills, both verbal and written.
- Previous experience meeting goals in a metrics-driven environment, preferably via telephone sales.
- The ability to handle emotionally charged calls effectively.
Schedule Opportunities:
- Family Advisors typically work either 8-hour or 10-hour shifts that are scheduled Mondays through Fridays.
- Shift availability can vary and will be discussed during the hiring process.
- All new hires will attend a virtual four-week, 5-day training program, and once training is completed, will start on their specific, scheduled shift.
Required Skills and Competencies:
- 3+ years of documented sales success in a quota- or metrics-driven environment, preferably to businesses or consumers.
- Problem-Solving Skills.
- Ability to deliver results in an independent telecommute environment.
- Experience with high call volume (100-150 calls per day) is preferred.
- Industry Knowledge and/or past history of senior care industry experience is preferred.
- Bilingual in Spanish and English is ideal.
Computer Proficiency:
- Mac OS proficiency is not required but is strongly encouraged.
- High computer literacy, including proficiency in Word and Excel, and ability to navigate a multi-window workstation with ease.
- Familiarity with navigating a CRM is preferred, including prior HubSpot experience.
- Ability to manage a softphone and abide by all aspects of a contact center.
- Strong typing skills.
- Telecommute Position/Home Office Requirements:
- Structured, pre-scheduled training attendance is mandatory.
- Advisors must have a designated, private home office space during working hours, with a daily schedule free from distractions and interruptions.
- A high-speed, hard-wired internet connection.
What we can offer you:
- Competitive base wage of $22 per hour and uncapped performance-based bonuses, with $5,000 to $7,500 in bonuses in just the first 3 months.
- Competitive benefits package.
- Supportive and inclusive workplace culture.
- Paid time off and holidays.
- Paid training and all computer equipment needed for the position are provided.
- All marketing and new volume is managed by the company – NO cold calling required.
If you are a detail-oriented individual seeking a challenging and rewarding role, we invite you to apply and contribute to our mission to empower people to navigate the complex realities of aging.
SilverAssist is an Equal Opportunity Employer.
Originally posted on Himalayas
