Remotely
englishcustomer successaccount managementsaasrenewal managementzoomapp catalog
Job Description
📋 Description
- Engage with customers post-onboarding; be main contact to drive platform adoption and data accuracy.
- Proactively address issues, guide best practices, and turn customers into promoters.
- Drive outcomes by helping customers manage App Catalog, owners, vendors, and renewal dates.
🎯 Requirements
- 2-4+ yrs of relevant work experience
- Near-native to Native English skills
- Availability to work US East Coast hours (9am-5pm EST)
- Experience interacting with customers via phone and Zoom
- Willingness to scale with a growing company (12 to 100+ customers)
- Attention to detail and strong organizational skills
🎁 Benefits
- 32,400 USD/year
- Fully remote from Colombia
- $75 monthly health and wellness stipend
- Company Macbook
- Annual Team Meetup in Medellin, Colombia
