North AmericaFull TimeCustomer Support
Remotely
securitycustomer successsaasiso 27001gdprsoc 2hipaa
Also available on
Job Description
📋 Description
- Lead post-sales activities for mid-market customers
- Onboard, implement, renew, and identify upsell opportunities
- Collaborate with Account Managers to drive renewals and expansion
- Be the voice of the customer within Vanta
- Advise customers on achieving compliance with Vanta platform
- Develop trusted advisor relationships with key accounts
🎯 Requirements
- 5+ years in Customer Success at a SaaS company
- Experience with C-level relationships and executive summaries
- Strong account management and retention focus
- Ability to work in a fast-paced startup environment
- Security/compliance industry experience preferred
- Excellent communication and problem-solving skills
🎁 Benefits
- Industry-competitive salary and equity
- Comprehensive medical, dental, vision coverage
- 16 weeks parental leave
- Remote workspace stipend and other wellness benefits
- 401(k) with immediate vesting
- Office locations in SF/NYC/London/Dublin/Tel Aviv/Sydney
