Senior Manager, Consulting (SaaS)

📋 Description

• Lead and develop a team of individual-contributor consultants, establishing a high-performance
• Define and reinforce a clear consulting standard in which consultants act as subject matter experts
• Establish and implement consulting methodologies that promote best practices, repeatable processes
• Manage performance against key Professional Services metrics, including utilization, CSAT, and
• Develop and execute a strategic knowledge plan to broaden cross-product expertise and reduce gaps
• Use regular one-to-one meetings and structured feedback to coach consultants, strengthen

🎯 Requirements

• 5+ years of progressive experience in Professional Services, implementation, consulting, or a
• 3+ years of direct people-management experience leading Professional Services consultants, project
• Demonstrated experience defining and implementing consulting methodologies that emphasize best
• Strong leadership, coaching, and performance-management capabilities, with a proven ability to
• Strong understanding of Professional Services performance metrics, including utilization, CSAT
• Excellent communication and presentation skills, with the confidence to influence and engage senior

🎁 Benefits

• Group critical illness insurance.
• Group income protection.
• Group life assurance.
• Pension plan.
• Vision benefits.
• Employee Assistance Program (EAP).