Technical Customer Support Specialist - German-speaking

📋 Description

• Be the technical front line for customers via Intercom (email/chat) and occasional calls
• Troubleshoot and resolve issues, including SSO, custom domains, DNS, and APIs
• Collaborate with Engineering, Product, and experts to resolve complex issues
• Document troubleshooting steps and solutions for the team
• Coordinate Custom Domain and SSO/SAML setups for customers
• Leverage AI and self-service tools to improve support quality

🎯 Requirements

• Fluent German and English
• Experience in technical, customer-facing SaaS support
• Strong technical aptitude with concepts like SSO/SAML, DNS, and APIs
• Familiarity with Intercom or similar support tooling
• Ability to work in a hybrid setup from St. Gallen office
• Strong communication and problem-solving skills

🎁 Benefits

• Competitive leave and wellbeing benefits
• Home office setup budget and flexible work options
• Learning, development, and wellness allowances
• Inclusive, supportive team culture