Senior Customer Success Manager - Enterprise (French Language)

📋 Description

• Manage a portfolio of ~70-80 ecommerce customers
• Build relationships with stakeholders; conduct regular check-ins
• Understand goals, workflows, and challenges
• Develop account plans; focus on adoption and value
• Support renewals for lower-risk or smaller expansions

🎯 Requirements

• 5+ years in Customer Success or similar roles
• Fluently speak French
• Experience managing multiple SaaS customers
• Strong communicator for structured conversations
• Curious, proactive, detail-oriented
• Experience with ecommerce brands or support ops a plus

🎁 Benefits

• AI tools access and annual L&D budget
• Collaborative, cross-functional team environment
• Opportunity to lead AI-enabled customer workflows
• Growth and learning within a fast-paced SaaS company